Returns & Refunds Policy
Thank you for shopping with us! By finalizing your purchase, you acknowledge and agree to our policy rules regarding our different product types outlined below.
1. Print-On-Demand Apparel & Physical Goods
Every t-shirt and physical product in our store is printed on demand individually upon purchase. We do not carry pre-manufactured stock or warehouse inventory. Therefore, all sales on physical items are final.
Exchanges and Buyer's Remorse: We cannot accept returns, offer refunds, or provide exchanges if you order the incorrect size, color, or style, change your mind, or place an accidental order. Please review our detailed sizing charts carefully on each product page before finalizing your checkout. [1, 2]
Damaged or Defective Items: If your item arrives with a clear manufacturing defect (such as a blurry graphic or misprinted design) or is physically damaged during transit, we will issue a free replacement. You must notify us by email at dbkny271111@protonmail.com within 14 days of delivery. Please include your order number and clear, well-lit photos showing the specific damage or printing defect. [1]
Important: Do not mail any items back to the return address listed on the shipping package. All claims are handled digitally through photo verification.
2. Digital Products & Downloads
All digital products, including but not limited to downloadable graphics, digital art files, templates, and electronic documents, are delivered instantly to your email or account upon purchase.
No Refunds After Purchase: Because digital files cannot be physically returned or verified as deleted, all sales on digital products are final and completely non-refundable. Once a download link is generated or a file is delivered, we cannot grant a refund, cancellation, or exchange.
File Issues or Technical Support: If you experience any technical difficulties with your download link, receive a corrupted file, or encounter errors opening the product, please contact us immediately at dbkny271111@protonmail.com. We will gladly troubleshoot the issue or provide a fresh working copy of your purchased files.
3. Lost or Missing Shipments (Physical Goods Only)
If your tracking information shows that your physical package was delivered but you have not received it, please check with your local post office or neighbors first. If a package is genuinely lost in transit by the carrier, you must report it to us within 14 days of the estimated delivery date. We cannot offer replacements or refunds for packages that are lost due to an incorrect or incomplete shipping address provided by the customer at checkout.
Contact Us
If you have any questions or need clarification regarding our Returns and Refunds Policy, please contact us prior to placing your order by email at dbkny271111@protonmail.com.